Acceptable Use Policy

This Acceptable Use Policy ("AUP") sets forth the rules governing your use of Kairos products and services. By using the Service, you agree to comply with this AUP. Violations may result in suspension or termination of your access.

1. Recording consent compliance

Kairos products may join, listen to, or process sales call audio. You are solely responsible for obtaining appropriate consent from all call participants in accordance with applicable laws. Recording consent laws vary by jurisdiction:

• One-party consent jurisdictions: Many U.S. states and Canada permit recording with the consent of one party. The consenting party may be the user of the Service.
• Two-party (all-party) consent jurisdictions: Some U.S. states and many international jurisdictions require consent from all participants on a call. Examples include California, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania, Washington, and others.

You must comply with the most restrictive applicable law for any call. When using the Service in two-party consent contexts, you must ensure all participants are notified that the call may be recorded and analyzed. Kairos provides configuration options to support both consent models, including automatic verbal disclosure when our meeting bot joins a call.

Use of the Service in violation of recording consent laws may subject you to legal liability and is grounds for immediate termination.

2. Prohibited use

You may not use the Service to:

• Violate any applicable law, regulation, or court order
• Infringe the intellectual property, privacy, or other rights of any third party
• Engage in fraud, deception, or impersonation
• Send unsolicited communications (spam) or otherwise violate anti-spam laws
• Distribute malware, viruses, or other harmful software
• Attempt to gain unauthorized access to the Service, other accounts, or related systems
• Probe, scan, or test the vulnerability of the Service without our written permission
• Use the Service to harass, abuse, threaten, or harm any individual
• Interfere with or disrupt the Service or servers connected to the Service
• Use the Service to compete with us or to develop a competing product
• Reverse engineer, decompile, or attempt to extract source code from the Service

3. Restricted content

You may not submit through the Service any content that:

• Is illegal, obscene, defamatory, threatening, or hateful
• Contains personal information of third parties without their consent
• Promotes violence or illegal activities
• Constitutes child exploitation material

4. Customer responsibility for end-user notice

If you use the Service to record or analyze conversations involving third parties (e.g., sales prospects, customers), you must:

• Provide clear notice to all participants that calls may be recorded and processed by AI
• Obtain consent where required by applicable law
• Maintain records of consent as required for your jurisdiction
• Honor requests from participants to delete their data, where legally required

5. Anti-abuse

To preserve the security and integrity of the Service for all users, we may take action to prevent or respond to abuse. This includes rate limiting, IP-based blocking, and account suspension.

If you become aware of any violation of this AUP, please report it to abuse@kairoswins.com.

6. Enforcement

Violations of this AUP may result in:

• Warnings and required corrective action
• Suspension of access pending investigation
• Termination of your account, with or without notice
• Legal action where appropriate

We reserve the right to investigate violations and to cooperate with law enforcement and regulatory authorities as needed.

7. Changes to this AUP

We may update this Acceptable Use Policy from time to time. Material changes will be communicated via email or through the Service. Continued use of the Service after changes take effect constitutes acceptance of the modified AUP.

8. Contact

For questions about this Acceptable Use Policy or to report violations, contact us at abuse@kairoswins.com.